Refund policy

Effective Date: 2026

At Quality of Life, we value every customer’s shopping experience. If your purchase does not meet your expectations, please review our return and refund rules outlined below.

Return Qualification
Return requests must be submitted within thirty (30) calendar days from the day you receive your package. Returnable goods must stay sealed, untouched and kept in their original intact packaging. For hygiene protection and product quality control, opened, sampled or partially consumed items cannot be accepted for returns.

Items Not Eligible for Return
- Any products that have been opened, used or damaged due to improper handling by buyers
- Digital gift cards and promotional vouchers
- Products marked as non-refundable or final sale at checkout

How to Submit a Return
1. Send an email to vedovellipizziia433@gmail.com, including your order ID and a clear request for return within the valid time frame.
2. Our customer support team will review your application and send you return instructions once approved.
3. Buyers take responsibility for return delivery costs, except in cases where we sent incorrect items, products arrived broken on arrival, or packing mistakes were made by our team.
4. We highly recommend using a tracked courier service for return shipments. We cannot take responsibility for return parcels lost in transit.

Refund Arrangement
After we receive and inspect your returned merchandise, you will get an inspection confirmation email. Approved refunds will be sent back to your original payment method within 5 to 10 working days. The actual arrival time of funds depends on your bank or payment processor. Original delivery fees will not be refunded unless the error comes from our side.

Damaged Package Upon Receipt
If your order arrives with broken packaging or damaged contents, please reach out to us via email within 7 days after delivery. Please attach clear photos showing the outer box and damaged items. Our team will evaluate your case and offer suitable solutions.